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QSFIRST PTE LTD

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Welcome to QS-FIRST PTE LTD (Singapore)

We provide service in training, customer survey, mystery audit, service operations and service consultancy. Today, we operate in Singapore, Malaysia, China, Hongkong and Thailand.

We specialize in providing fully-customized services to meet the needs of our Clients in 4 competency areas

Customer Surveys and Mystery Audits
Service Operations Outsourcing
Service Excellence Training
Lean Service Process Modeling

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Tuesday, 02 Sep 2014

Service Excellence Training

  • Service Leadership & Management
  • Setting Service Standards
  • Operational Leadership
  • Delivering External & Internal Service Excellence

Business & Service Consultancy

  • Lean Business Modeling
  • Rapid Lean Exercises & Coaching
  • Value Stream Mapping
  • Strategic Planning Service Strategy Validation
  • Management Development

Service Measurement & Audit

  • Mystery Shopper Audits
  • Customer Satisfaction Surveys
  • Employee Satisfaction Surveys
  • Patient Satisfaction Surveys

 

Operations & Partnership

  • Customer Service Centres
  • Hospital Bed & Patient Service Management
  • Hotline Management
  • Reception Services Management
  • Student Care Centre Customised Corporate Gifts